Hi, I'm Neil, wanted to talk to you a little bit about change. I've been
involved in helping people in companies and governments transition and benefit
from transition since moving to the then Czechoslovakia 1991 on the World Bank
project. Change is great. We love it in the business world. We love the new
acquisition, the new product, the new partner, the new technology but of course
it brings about apprehension for those people who are not only directly
affected but also affected a parallel way. The division manager whose resources
are being reallocated to another country, to another product. The specialist whose
specialty just became a little less special. Those anxieties create fear, fear creates
hurdles and we need to overcome those hurdles. So how do we do that? Well for me
it's important not only to manage up, but to communicate up. To help the people who
are giving us our marching orders, understand the mentality in the
psychology of the people to whom we are giving marching orders. Where are their
fears and where are their anxieties and how can we minimize that, because
minimizing them helps things move forward and the effectiveness of any
change is directly correlated to the speed of that change.
Secondly we need to have again not only goals but we need to know the ground
rules. You need to know what personnel decisions can be made. What changes to
reporting structures can happen in order to be effective. We need not only to have
the priorities but we need to communicate effectively the
possibilities. Not every company can be like your company. Not every country can
function like company does in your country and in order to get everyone on
board to all that change we need to have benchmarks and those benchmarks can't
just be financial they need to be none financial as
well. Means to involve training, it means to involve competencies, it means to involve
recruiting and all of these things need to go into a timeline and you need to
stick to that timeline and in order to do that you need to be a leader.
Because it's leadership, not process that moves things forward. We're not talking
about machines here we're talking about people and they react to other people
and I think if one involves these things, change will be good for everybody.
Thanks
For more infomation >> How I Started My Journey of Studying in USA! 我如何開啟我的美國留學旅程！ - Duration: 7:45. 
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