Devi Omega: Hey guys, welcome back. I'm Devi Omega here with our next episode of our
interview series with WAX where we sit down with some of the key players from
over at WAX, and talk to them about what it is they do. So, we're sitting down here
today with Jassy. So for everybody out there, would you mind telling us a little
bit about yourself and what it is you do? Jassy Jackson: Sure. Like you said, my name is Jassy
Jackson, and I'm the director of client relations at WAX. I get to help people do
the things that inspire them every day. Devi: That's awesome. I'm loving the WAX swag by the
way, because also I have one, so like basically I'm part of the team. That's how I
kind of think about it anyway. Alright well Jassy, so what exactly does a
typical day look like for you? I mean, what are you currently working on
right now? Jassy: So right now we're working on journey-lining and experimenting with
our customers. Basically, we're trying to understand what they go through everyday
when they interact with our products / with our services. And actually one of
the things that comes up for me when I think about that, or what inspired
that is when VGO first exploded, we were interacting with our VIP's and our elite
customers constantly, and that allowed us to have really intimate dialogue with
them, and now I wanna take that to the next level. I wanna have that type of
dialogue with all of our customers, and that's what we're doing today.
Devi: Yeah well, and that's something so fascinating about WAX. And Matt Duea actually
talked about it, your guys' marketing director, a couple weeks ago, and that he
said that there is such an ongoing dialogue between your
customers and the team at WAX, which is a very, I mean for me, I
think it's rare. I don't think it's very often that customers get to interface
directly with, you know, someone from leadership or the people who are making
huge key decisions about the direction of the company. So it's super super
exciting. Jassy: It is so exciting. I love watching the dialogue between my team
and our customers, and just seeing what transpires behind that.
Devi: It's great. Because like I said, it's a very unique position that WAX is
in, right? I mean, especially considering the work that you guys are doing, which
speaking of with, I mean, blockchain obviously is such a
big thing that gets thrown around a lot. But, I mean, for you personally, what
most excites you about blockchain, and the technology itself,
and what you guys are doing with it? Jassy: When I think about the blockchain, what
excites me is how easy it will be for people to leverage that technology,
and how seamless it will be. But, I've seen how it's impacting us on a spectrum
as well. My team is used to investigating fraud all the time, and ever since WAX
Beta came live, the blockchain has actually solved for a lot of the
security issues that we've been, you know, concerned about, and now we have more
time to put into that customer experience. We're able to deliver a lot
more meaningful experiences because my team can experiment and take the voice
of the customer internally and, you know, disseminate it with the engineering team
with William, with, you know, other people in the organization. Devi: That's so cool. So
you work very very closely with William from what I understand, right? Jassy: I do.
Devi: Oh that's so neat. We got to talk to him several weeks ago now, and it was
really really exciting to just like I said, to get to be in almost like a
passenger with you guys as this sort of transpires. Jassy: Totally. I learn so much from
William every time I talk with him, and it's really exciting to be
on his team. Devi: Yes, I can only imagine. I wish I got to go in more often,
but that being that as it may. Now, another thing that obviously we've
already kind of touched on is the fact that WAX… the people who are interested
in WAX are very vocal, and they're very involved, and they give you guys a lot of
feedback. So for those people who are out there who are very passionate about WAX
about blockchain / about what it is that you guys are doing… are there any little
juicy morsels that you can give us about what's coming down the pipeline, I mean,
what exciting developments we can look forward to in the coming weeks and
months? Jassy: Unfortunately not just yet, but I will say that there is something on the
horizon coming very very soon, and we're really excited because we've been
innovating and experimenting around how that would look like for our customers,
and we're really excited for it. Devi: Ok, good, good, good. We are, everybody is
excited for it too. On this end of it, we're also very very excited. And so,
obviously there's so many applications. There's a lot of people.
Blockchain is a hot topic, and there's a lot going on in this space, but you I'm
sure have a million opportunities in this space, in the industry that you
work in. Why WAX? I mean, what about WAX set
it apart? We've talked a little bit about William, but I'm sure it goes beyond that.
Jassy: Absolutely. I mean, it all goes back to the people. This is always really
easy for me to answer because I love our customers, I love working with my team,
and I love working with our cross-teams. For me, like I said before, it's about
helping people do what inspires them, and whether that is helping people trade and
collect from a customer perspective, or that's growing my team and helping them
grow their skill sets. That's what's really exciting for me. I'll tell ya,
a few weeks ago I witnessed a dialogue between our customer service and one of
our elite customers. When we released the 3D item viewer, this customer said
was brainstorming live with our customer service, and he was talking
about what he can do with this item viewer for his business, and that's
what excites me. And that's why I work for WAX. Devi: Oh my gosh. Like, the
opportunities that you guys are presenting, not just obviously for your
fans, but it's just fascinating to see that WAX is bringing something that will
compound so much over the course of the next couple of like weeks and months and
years. And, it really is… I think people, even the people who understand,
completely underestimate the impact that you guys are going to have over the next
couple of months, and it's super super exciting. So, thank you for letting us get
just a tiny tiny glimpse of your world today. We really appreciate you being
here with us. Devi: Thank you Jassy so much. Jassy: Thank you. Devi: Of course. So, you guys, you heard it here
first. Thank you so much for joining us today.
As always, head over to WAX's social media channels. Make sure to comment
/ to like / to interface with their team because they are listening, and they want
to hear what you guys have to say. So, thank you again so much. We will see you
next time. Dev and Jassy, out.
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