>> SPEAKER 1: Congratulations Clare on the life about Barry's
team on being the March 2018 I care we now. Has to.
>> SPEAKER 2: As a CEO or I take my role really seriously.
We support people in very difficult circumstances across
this country every day of the week and we ask people
to go into those circumstances and I want everyone to go home
safely. So what's been really important and the safety journey
for a life for their barriers has been the commitment
from senior management from the board through all
levels of leadership and then holding ourselves
accountable as a whole organization for making sure
that everyone is safe the people receiving support and the people
giving that's what. And I think that's an important thing
for a chief executive to keep on top of mind of the.
>> SPEAKER 1: Has been an amazing journey. Two years ago
we took a look at how historical data and it told a bit
of a story to us and that gave us some opportunities for
improvement. And one of the things that we did first
of all is we assembled around ourselves a professional team
of allied health professionals in the injury management space
and also health and safety advisors and leaders the key
drivers of success have been looking at some of the basics.
One of the fundamental basics was early reporting.
We wanted to actually drive that early reporting down
and we've set a goal of doing early reporting within 24 hours
live safe is really our philosophy for safety.
We actually encourage our people leaders and our people to stop
and assess risks before they carry out tasks. When we refer
to injuries that's injuries to our people that care for our
clients and that can involve physical injuries
in the workplace it may involve injuries as a result of manual
handling or client transfers but we also are very mindful
that there psychological health and wellbeing.
>> SPEAKER 2: So the future lives safe is probably three
things in mind it's really continuing the leadership
challenge and getting more leaders engaged in a journey
and getting them to take their role up so that they create
a workplace which is safe for their clients and safe for
employees. Secondly building up the capability so better
training better tools better techniques. And thirdly
it's about people partnering together so health and safety
and the organisation more generally working together
to provide it workplace and culture that safety is just
part of how we do things.
Hours out at a client's house distilling his personal care but
is very grabby and grabbed my arm.
>> SPEAKER 1: And pulled me down. It wasn't about at
the time but the next day I woke up and really I rang my case
manager first thing in the morning
and she straightaway said that she would call the doctor for
me. So she's called and made an appointment for that day and
came with me. I have a safe program by having a lot of
support through my recovery. I have been able to feel secure
with my work or my case just been really good. I mean I've
hurt myself the previous place and didn't have this kind of
support. So it was really good to know that I was still going
to be able to come in to work even though I can't do full
duties so find something for me to do. I know that if there was
a colleague of mine that it also hurt themselves I know they'd be
looked after as well.
>> SPEAKER 2: We've always been committed to safety.
What's changed is that moment where you go well we can now be
proactive when we can now look at enhancing everyone's lives
even better. So it's good to look proactively at things
you go when it's too heavy to push that wheelchair.
What's the alternative for that. Our Injury Management is
amazing. Previously I'd hold on really tight
because they didn't quite have the faith that everyone's going
to look after the injured worker. Now it's just a seamless
system. We've got referral to an injury net program we've
got good suitable duties and the safety team
is supporting us all the way through.
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